Refund & Cancellation Policy

Last Updated: June 2026

Welcome to techNbuddy.

This Refund & Cancellation Policy explains how subscriptions, premium services, in-app purchases, tNb-Suite Credits, and other paid services are managed on the techNbuddy platform.

By purchasing, subscribing to, or using any paid service offered through techNbuddy, you acknowledge and agree to the terms outlined in this Policy.

About techNbuddy

techNbuddy is a professional networking platform designed to help professionals connect, collaborate, communicate, and grow through meaningful business relationships.

The platform offers both Free and Premium Services, including but not limited to:

Professional Networking Services
Premium Membership Plans
AI-Powered Networking Tools
In-App Purchases
Video Communication Services
Messaging Services
Profile Enhancement Services
tNb-Suite Credits
Future premium tools and digital services introduced by techNbuddy

techNbuddy is a product of Whizcamp Private Limited.

Digital Service Delivery

All subscriptions, premium memberships, digital products, in-app purchases, and tNb-Suite Credits purchased through techNbuddy are delivered electronically.

Delivery is generally completed immediately after successful payment confirmation.

However, activation or delivery may be delayed due to:

Banking verification procedures
Payment gateway processing
System maintenance
Technical upgrades
Security verification checks
Third-party service interruptions

techNbuddy will make reasonable efforts to ensure timely delivery of all purchased services.

Subscription Cancellation

Users may cancel their premium subscription at any time through the applicable platform from which the subscription was purchased.

Cancellation prevents future recurring billing but does not automatically entitle the user to a refund.

Upon cancellation:

Premium access remains active until the end of the current billing cycle.
No partial refunds shall be issued.
No unused subscription period shall be refunded.
No compensation shall be provided for unused premium benefits.

No Refund After Activation

All purchases made on techNbuddy are considered final once the purchased service has been activated, delivered, or made available.

No refund shall be processed once:

A subscription has been activated.
Premium access has been granted.
A paid feature has been unlocked.
A digital service has been delivered.
An in-app purchase has been completed.
tNb-Suite Credits have been credited to a user's account.
Any purchased service has been used or accessed.

Users are responsible for reviewing pricing, subscription plans, and purchase details before completing a transaction.

tNb-Suite Credits

techNbuddy may offer virtual platform credits known as "tNb-Suite Credits."

tNb-Suite Credits are digital credits intended solely for use within the techNbuddy ecosystem.

These credits may be purchased exclusively through Razorpay and approved payment methods made available by techNbuddy.

The following terms apply:

tNb-Suite Credits are non-refundable.
Credits cannot be exchanged for cash.
Credits cannot be transferred to another account.
Credits cannot be sold, assigned, or gifted.
Credits have no monetary value outside the techNbuddy platform.
Unused credits remain non-refundable.
Partially used credits remain non-refundable.

Once credits have been successfully credited to a user's account, the transaction shall be deemed completed and non-refundable.

In-App Purchases

techNbuddy may offer optional digital products and premium services through in-app purchases.

Once an in-app purchase has been successfully delivered or activated:

The purchase becomes non-refundable.
The purchase becomes non-cancellable.
The purchase cannot be exchanged for another service.

Users are advised to review all purchase details carefully before confirming payment.

Incorrect Information Submitted by Users

No refund shall be issued due to issues arising from information incorrectly provided by a user, including but not limited to:

Incorrect mobile numbers
Incorrect email addresses
Incorrect payment information
Incorrect account details
Incorrect profile information

Users are solely responsible for ensuring the accuracy of information submitted through the platform.

Technical Delays and Service Interruptions

techNbuddy strives to maintain uninterrupted service.

However, temporary interruptions may occur due to:

Scheduled maintenance
Software updates
Server outages
Internet disruptions
Device compatibility issues
Third-party service failures

Such interruptions shall not automatically qualify a user for a refund.

Where a verified technical issue prevents delivery of a paid service, techNbuddy may review the matter on a case-by-case basis.

Any refund decision shall remain solely at the discretion of techNbuddy.

Duplicate Payments

If a user is charged multiple times for the same purchase due to a technical error, payment gateway issue, or banking error, the user must notify techNbuddy immediately.

After verification:

Duplicate payments may be refunded.
Only the excess amount paid may be refunded.
Processing timelines may vary depending on Razorpay, banks, and payment providers.

Failed Transactions

If payment has been deducted from a user's account but:

Premium access has not been activated,
tNb-Suite Credits have not been received, or
Purchased services have not been delivered,

the user should contact techNbuddy Support immediately.

After verification, techNbuddy may:

Activate the purchased service,
Credit the appropriate amount,
Or process a refund where applicable.

Razorpay Payment Processing

techNbuddy uses Razorpay as an authorized payment gateway for processing transactions.

In cases involving:

Payment failures
Duplicate transactions
UPI issues
Banking errors
Transaction timeouts
Payment processing delays

users are advised not to initiate multiple payment attempts before verifying the status of the original transaction.

techNbuddy shall not be liable for delays caused by:

Razorpay
Banks
UPI providers
Card issuers
Financial institutions
Payment processing networks

Refund processing timelines may vary depending on the policies and procedures of the relevant payment provider.

Google Play Store and Apple App Store Purchases

Subscriptions and purchases made through:

Google Play Store
Apple App Store

are governed by the billing and refund policies of the respective platform.

Users may be required to submit refund requests directly through Google or Apple.

techNbuddy does not control and cannot guarantee refund approvals made by third-party app stores.

Chargebacks and Payment Disputes

Users agree to contact techNbuddy Support before initiating any chargeback, payment dispute, or payment reversal through a bank, card issuer, payment gateway, or financial institution.

If a chargeback is initiated for a validly delivered service, techNbuddy reserves the right to:

Suspend the user's account
Restrict platform access
Remove premium benefits
Remove credited tNb-Suite Credits
Recover outstanding amounts where permitted by law

Nothing in this section limits a user's rights under applicable consumer protection laws.

Fraudulent Activity

techNbuddy reserves the right to suspend, restrict, or terminate accounts involved in:

Fraudulent transactions
Unauthorized payment activity
Chargeback abuse
Platform misuse
Violation of Terms of Use
Violation of applicable laws

No refund shall be issued for accounts terminated due to such violations.

Cancellation by techNbuddy

techNbuddy reserves the right to refuse, suspend, or cancel any transaction, subscription, service, or purchase if:

Fraud is suspected
Payment cannot be verified
Technical issues prevent service delivery
Pricing errors occur
Regulatory requirements require cancellation
Platform policies are violated

Where appropriate, eligible payments may be refunded at the sole discretion of techNbuddy.

Limitation of Liability

To the maximum extent permitted by applicable law, techNbuddy shall not be liable for:

Indirect damages
Consequential damages
Loss of profits
Loss of business opportunities
Loss of data
Service interruptions beyond its reasonable control

techNbuddy's total liability relating to any transaction shall not exceed the amount paid by the user for the specific service giving rise to the claim.

Changes to This Policy

techNbuddy reserves the right to modify, update, amend, or replace this Refund & Cancellation Policy at any time.

Updated versions will be published on this page.

Continued use of the platform after such updates constitutes acceptance of the revised Policy.

Governing Law and Jurisdiction

This Refund & Cancellation Policy shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or relating to this Policy, payments, subscriptions, purchases, or use of the techNbuddy platform shall be subject to the exclusive jurisdiction of the competent courts located in Sahibzada Ajit Singh Nagar (Mohali), Punjab, India.

Before initiating legal proceedings, users agree to first contact techNbuddy Support and provide a reasonable opportunity to resolve the matter amicably.

Contact Us

For questions regarding subscriptions, refunds, payments, cancellations, or tNb-Suite Credits, please contact:

techNbuddy Support

Email: hello@technbuddy.com

Whizcamp Private Limited
Suite 5, StartupInBox
2nd Floor, Plot No. C-6
Sector 67
Sahibzada Ajit Singh Nagar
Punjab 160062
India

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